Product Care
Are Gobi bowls suitable for all dogs?
Our bowls are designed with different dogs in mind, including dogs with flatter faces. Please check the individual product description for specific information about each bowl. Every dog is different, so we recommend choosing the product and depth that best suits your dog's size, eating style and needs.
Are Gobi ceramic products dishwasher safe?
Yes! Our ceramic products are dishwasher friendly, making clean up nice and easy. For the best care, we recommend following the care instructions provided with each product.
Can I put my Gobi ceramic products in the oven or directly on a heat source?
No. Gobi ceramic products are not designed for use in ovens, on stovetops, hotplates or any other direct heat source.
Our products are not made for cooking and heating, but feeding and enrichment purposes. Please do not expose the ceramic to direct or extreme heat, as sudden temperature changes can cause cracking or breakage
Are Gobi bowls food safe, and can I use hot, cold or frozen food?
Yes! Our ceramic products are made for use with food and are suitable for everyday feeding and enrichment.
You can use your Gobi bowl with room-temperature, chilled or frozen foods. Our ceramic enrichment products are also great for frozen treats and meals, where specified in the individual product description.
Hot food can also be placed in the bowl, but please allow it to cool to a suitable temperature for your dog before serving.
Freezing your dog's favourite foods can be a fun way to turn mealtime into a longer-lasting enrichment activity.
Can ceramic scratch or chip?
Ceramic is durable, but like any ceramic product, it can chip or break if dropped or subjected to a significant impact.
Please check your product regularly and stop using it if it becomes cracked, chipped or damaged.
My bowl has a small variation in colour or finish. Is that normal?
Yes! Small variations in colour, glaze, texture or finish can occur with ceramic products.
These little differences are part of what makes each piece unique and won't affect its function.
Payment, Shipping & Delivery
Where does Gobi Ship?
We currently ship across Australia using Australia Post.
We can also ship to PO Boxes within Australia, provided the address is accepted by Australia Post.
How much is shipping?
We offer $12 flat-rate shipping on orders under $150.
Orders over $150 qualify for free shipping.
What payment methods do you accept?
We currently accept Visa, Mastercard, Apple Pay and Google Pay. At this stage, we don't offer PayPal or Afterpay.
How long will my order take to be dispatced?
We aim to dispatch all orders within 1–3 business days after your order is placed.
Once your order has been dispatched, you'll receive tracking information so you can follow its journey.
When will my order arrive?
Delivery times vary depending on your location and Australia Post's delivery network.
As a general guide, metro areas may receive their order sooner than regional or remote areas. Delivery times can also be longer during busy periods, public holidays and promotional events.
- Metro areas: approximately 2–4 business days
- Regional areas: approximately 3–6 business days
- Remote areas: approximately 5–10 business days
Please keep an eye on your tracking information for the most up to date delivery estimate.
How can I track my order?
Once your order has been dispatched, we'll send you a shipping confirmation with your Australia Post tracking details.
You can use the tracking number to follow your parcel's progress.
If your order has been marked as delivered and you still can't locate it, please contact us at withgobi@gmail.com and we'll do our best to help you investigate the delivery with Australia Post.
What if I entered the wrong shipping address?
Please contact us at withgobi@gmail.com as soon as possible if you've entered an incorrect address.
If your order hasn't been dispatched yet, we'll do our best to update the address. Once an order has been dispatched, we're unable to guarantee that the delivery address can be changed.
Returns & Refunds
Can I return my Gobi order if I change my mind?
Please contact us at withgobi@gmail.com if you have any concerns.
What if my Gobi product arrives damaged?
Oh no! We take extra care when packing our products, but unfortunately damage can sometimes occur during transit.
If your Gobi product arrives damaged, please email us at withgobi@gmail.com within 7 days of delivery, including your order number and clear photos of the damaged product and its packaging.
This helps us assess the damage and work with Australia Post where necessary. We'll arrange a replacement or refund where applicable.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.