FAQ

# Frequently Asked Questions (FAQ)

Welcome to the ShopGobi FAQ page! Below are answers to some of the most common questions our customers ask. If you need further assistance, feel free to contact us.

## **1. Orders & Shipping**

### **Where do you ship to?**
We ship worldwide! No matter where you are, we’ll get your order to you.

### **How long does shipping take?**
Shipping times vary depending on your location:
- **Australia & New Zealand:** 5-10 business days
- **USA, UK & Canada:** 7-14 business days
- **Rest of the World:** 10-20 business days

### **How much does shipping cost?**
Shipping costs depend on your location and order size. However, we offer **free express shipping on large orders!**

### **Can I track my order?**
Yes! Once your order is shipped, you’ll receive a tracking number via email.

## **2. Payments & Discounts**

### **What payment methods do you accept?**
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.

### **Do you offer discounts?**
Yes! Subscribe to our newsletter and follow us on social media to stay updated on exclusive discounts and promotions.

## **3. Returns & Refunds**

### **What is your return policy?**
We offer a **100% Money-Back Guarantee**! If you're not satisfied with your order, you can return it within 14 days for a full refund.

### **How do I initiate a return?**
Simply contact our support team with your order number and reason for return. We’ll guide you through the process.

### **Do you offer exchanges?**
Yes! If you receive a defective or incorrect item, we will replace it free of charge.

## **4. Products & Quality**

### **What makes ShopGobi’s crochet kits special?**
Our crochet kits are designed for beginners and experts alike, featuring high-quality yarn, easy-to-follow instructions, and everything you need to create stunning crochet pieces.

### **What materials are included in each kit?**
Each kit includes:
- Premium yarn
- Crochet hook
- Pattern instructions
- Additional accessories (varies by kit)

## **5. Contact Us**

Still have questions? Our customer support team is happy to help! Reach out to us via:
- **Email:** support@shopgobi.com.au
- **Social Media:** [Instagram](#) | [Facebook](#) | [TikTok](#)

Thank you for shopping with ShopGobi! Happy crocheting! 🧶✨